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Managing personal details

  • How do I change my name?


    Contact us either by telephone anytime on 03 456 100 100 or send us a secure message from your Online Banking and we’ll send you a form to complete to confirm your new details and information on what documents to include. Once we’ve received these we can update our details and send you replacement cards/ cheque books (if applicable). You can continue to use your old ones until you receive the replacements.   

    Contact us either by telephone anytime on 03 456 100 100 or send us a secure message from your Online Banking and we’ll send you a form to complete to confirm your new details and information on what documents to include. Once we’ve received these we can update our details and send you replacement cards/ cheque books (if applicable). You can continue to use your old ones until you receive the replacements.   

  • How do I change my address?


    Call us anytime on 03 456 100 100 to let us know your new address. You can tell us in advance if you have a date for moving, but don’t forget to let us know if this date changes. We’re not able to accept change of address details by secure message or letter for security reasons.

    Call us anytime on 03 456 100 100 to let us know your new address. You can tell us in advance if you have a date for moving, but don’t forget to let us know if this date changes. We’re not able to accept change of address details by secure message or letter for security reasons.

  • How do I change my phone number?


    Call us anytime on 03 456 100 100 to let us know your new phone number.

    Call us anytime on 03 456 100 100 to let us know your new phone number.

  • How do I change my email address?


    Call us anytime on 03 456 100 100 to let us know your new email address.

    Call us anytime on 03 456 100 100 to let us know your new email address.

  • How do I update my telephone password?


    Call us anytime on 03 456 100 100 to update your telephone password.

    Call us anytime on 03 456 100 100 to update your telephone password.

  • How do I update my mobile app password?


    If you’ve forgotten your mobile app password you can reset it using Additional Security questions in the app. If you have any problems, you can give us a ring anytime on 03 456 100 100 and we can help.

    If you’ve forgotten your mobile app password you can reset it using Additional Security questions in the app. If you have any problems, you can give us a ring anytime on 03 456 100 100 and we can help.