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Restart Secure Key

Had a Secure Key but haven't used it in a while? Don't worry - we can get you back up and running in no time.

Digital Secure Key help

Ok, let’s see what the problem is…

My Digital Secure Key works – I just don’t like using it.

As your bank, our responsibility is to make sure we put the tools in place to allow you to keep your money with us as safe as possible.

Thats why you can now only log on to your Online Banking or App with a Secure Key. These changes are also being made to ensure that we comply with new Europe-wide standards.

Forgotten your Digital Secure Key password?

Resetting your password is painless. Open up your Mobile Banking App, and select ‘Forgotten your password?’ just underneath the Log on button. You’ll then need to type in the answers to the two memorable questions that you set up when registering for a Digital Secure Key.

I’ve got a new phone, and I haven’t transferred my Mobile Banking App access over to it.

Ok, if you’ve still got your old phone with you, here’s a video to show you what to do. If you’ve got rid of your old phone, just call us on 03 456 100 100 and we’ll get you re-set. 

How to set up Digital Secure Key on your new phone

  • Physical Secure Key

    (A key ring that looks like a mini calculator)

    Ok, let’s see what the problem is…

    I’ve lost my Secure Key

    If you’ve lost your Secure Key, we recommend switching to a Digital version. It sits on your smartphone as part of the Mobile Banking App. Most people take their phones with them everywhere these days, so you’re less likely to lose it.

    If you haven’t already, just download the first direct app from your App store, and follow the instructions. Then, you can go to ‘Security Settings’ from the menu, and select ‘Activate Digital Secure Key’.

    If you don't have a smartphone or compatible tablet, and need a replacement Physical Secure Key, that’s fine. Just call us on 03 456 100 100 and we’ll order another one sent out to you in the post.

    My Secure Key’s battery has run out

    If the battery has run out, we recommend switching to a Digital version. It sits on your smartphone as part of the Mobile Banking App. Most people take their phones with them everywhere these days, so you’re less likely to lose it.

    If you haven’t already, just download the first direct app from your App store, and follow the instructions. Then, you can go to ‘Security Settings’ from the menu, and select ‘Activate Digital Secure Key’.

    If you don't have a smartphone or compatible tablet, and need a replacement Physical Secure Key, that’s fine. Just call us on 03 456 100 100 and we’ll order another one sent out to you in the post.

    My Secure Key’s got an error message on it

    No problem – you’ll find all the answers on our Secure Key Support Page. We’ll get you unblocked in no time.

    My Secure Key works – I just don’t like using it.

    As your bank, our responsibility is to make sure we put the tools in place to allow you to keep your money with us as safe as possible.

    Thats why you can now only log on to your Online Banking or App with a Secure Key. These changes are also being made to ensure that we comply with new Europe-wide standards.

    Can I switch to a Digital Secure Key?

    Of course. A lot of people find it much easier. Here's how to switch: 

    • Download the first direct Mobile Banking App, if you haven’t done so already.
    • Log on to the Mobile App using your username, and tap ‘use secure key’
    • Use your old secure key to generate the PIN as usual, and enter this into the App.
    • Once logged on, just go to 'More', then 'Security settings' and tap ‘Activate digital secure key'