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Coronavirus: Travel advice can be found here

From 13 March 2020, we’re no longer accepting new applications for First Directory.

If you already have First Directory, your cover is not affected.

Existing Customer

If you already hold First Directory please read the policy terms and conditions for full details.

  • Worldwide Travel Insurance with Aviva


    What's covered?

     

    • you and your family for injury and illness*
    • emergency medical treatment & repatriation
    • winter sports cover**
    • cover if you have to cancel your trip due to illness or travel disruption
    • baggage cover
    • business travel***

    Coronavirus (COVID-19) and First Directory Travel Insurance

    Please check government advice before you book any travel. If there are travel restrictions in place for your destination when you book your trip or open this account (whichever happens later), you won't be covered for abandonment or cancellation.

    For more information, please see our coronavirus travel guidance or the government's coronavirus travel advice.

    Read our travel information around Brexit 

    What's covered?

     

    • you and your family for injury and illness*
    • emergency medical treatment & repatriation
    • winter sports cover**
    • cover if you have to cancel your trip due to illness or travel disruption
    • baggage cover
    • business travel***

    Coronavirus (COVID-19) and First Directory Travel Insurance

    Please check government advice before you book any travel. If there are travel restrictions in place for your destination when you book your trip or open this account (whichever happens later), you won't be covered for abandonment or cancellation.

    For more information, please see our coronavirus travel guidance or the government's coronavirus travel advice.

    Read our travel information around Brexit 

Making a claim

24-hour Medical Emergency Assistance helpline

From the UK: 08000 517 464

From abroad: +44 (0)1603 605 128

If your claim does not require urgent medical attention you can contact Aviva and make a claim online or by calling 08000 517 467 from the UK or +44 (0)1603 605125 from abroad.

*For eligible customers under 70. Claims for death, injury, illness or disability are not covered if they result from you being under the influence or effect of alcohol or drugs. Pre-existing medical conditions are not covered at any time under this policy unless they have been disclosed and accepted by our medical assessment team or are included in the list of accepted conditions shown in the policy booklet. Trips must start and end in the UK, Channel Islands or Isle of Man and last no longer than 31 days. Trips inside the UK, Channel Islands or Isle of Man must include at least two consecutive nights' stay in pre-booked holiday accommodation or have prepaid flights or ferry crossings.

**We'll provide winter sports cover for up to 31 days in any calendar year.

***But only to carry out office-based clerical or administrative duties.

All claims will be subject to assessment and other usual policy terms and conditions.

Please refer to the Insurance Product Information Document and policy wording for full details of cover and all applicable exclusions.

 

Worldwide Travel Insurance policy wording (PDF)

Worldwide Travel Insurance Product Information Document (PDF)

Latest travel information

 

  • Motor Breakdown Assistance with the RAC


    What's covered?

     

    • you as a driver or passenger in an eligible vehicle
    • breakdowns at home or on the road in the UK and Europe
    • emergency roadside repairs or recovery to a single destination of your choice within the UK
    • onward travel in the UK if your vehicle cannot be repaired on the same day.

    What's not covered?

     

    • the cost of labour and/or parts at any garage where the vehicle is taken
    • if your vehicle is being used for commercial or business purposes
    • motorcycles
    • breakdowns which occur after the first 90 days of a trip to Europe. 

    What's covered?

     

    • you as a driver or passenger in an eligible vehicle
    • breakdowns at home or on the road in the UK and Europe
    • emergency roadside repairs or recovery to a single destination of your choice within the UK
    • onward travel in the UK if your vehicle cannot be repaired on the same day.

    What's not covered?

     

    • the cost of labour and/or parts at any garage where the vehicle is taken
    • if your vehicle is being used for commercial or business purposes
    • motorcycles
    • breakdowns which occur after the first 90 days of a trip to Europe. 

Contact Information

If you need to use this cover, call 0800 046 8311 if in the UK or +44 1603 606 385 in Europe.

Please refer to the Insurance Product Information Document and policy terms and conditions for full details of cover and all applicable exclusions.

Motor Breakdown Assistance policy booklet (PDF)

Motor Breakdown Assistance Insurance Product Information Document (PDF)

In some circumstances, you may need to pay for a service that is covered under your policy yourself, such as paying for a taxi, and claim this back from the RAC, as stated in your policy terms and conditions.

You can use this form to request reimbursement from the RAC - please note this must be requested within 90 days of your breakdown:

RAC reimbursement form (PDF)

First Directory Motor Breakdown Assistance is provided by RAC Motoring Services and RAC Insurance Limited and administered by Aviva Insurance Limited.

 

  • Mobile Phone Insurance with Aviva


    What's covered?

     

    • accidental damage, mechanical breakdown, loss or theft - up to £1,500 (subject to a £75 excess per claim and a maximum of two claims per policy year for each First Directory holder

    What's not covered?

     

    • loss or theft claims where your phone was knowingly put at risk
    • phones owned by an employer or business
    • cosmetic damage
    • any information stored on your phone, such as music or photos.

    What's covered?

     

    • accidental damage, mechanical breakdown, loss or theft - up to £1,500 (subject to a £75 excess per claim and a maximum of two claims per policy year for each First Directory holder

    What's not covered?

     

    • loss or theft claims where your phone was knowingly put at risk
    • phones owned by an employer or business
    • cosmetic damage
    • any information stored on your phone, such as music or photos.

Claims and Policy helpline

You can register your mobile phones and make a claim to replace a mobile phone that has been lost, stolen, damaged or broken down (outside of warranty), online using the links below.  Alternatively you can call the Carphone Warehouse on the following numbers:

From the UK: 0800 046 8310

From abroad: +44 1603 606 382

Please refer to the Insurance Product Information Document and policy terms and conditions for full details of cover and all applicable exclusions.

Mobile Phone Insurance policy booklet (PDF)

Mobile Phone Insurance Product Information Document (PDF)

Here's some handy quick links for this:

Register your mobile phone

Make a claim

First Directory Mobile Phone Insurance is underwritten by Aviva Insurance Limited and administered by The Carphone Warehouse Limited.

 

  • Reduced charges for cash withdrawals in foreign currency outside the UK


    With First Directory we won't charge you the usual Cash Fee (2%, minimum £1.75, maximum £5.00) for cash withdrawals in foreign currency outside the UK.

    Bear in mind that some ATM operators may charge you for making withdrawals from their machines - they'll tell you on screen before you make a withdrawal. You'll still be charged a non-Sterling transaction fee of 2.75% for these withdrawals.

    With First Directory we won't charge you the usual Cash Fee (2%, minimum £1.75, maximum £5.00) for cash withdrawals in foreign currency outside the UK.

    Bear in mind that some ATM operators may charge you for making withdrawals from their machines - they'll tell you on screen before you make a withdrawal. You'll still be charged a non-Sterling transaction fee of 2.75% for these withdrawals.