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General bank account help

  • What is my sort code?


    Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. It identifies both the bank and the branch where the account is held. You can find your first direct sort code on your debit card, paper statements, within Online Banking or in our App.

    Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. It identifies both the bank and the branch where the account is held. You can find your first direct sort code on your debit card, paper statements, within Online Banking or in our App.

  • How much can I withdraw from my bank account?


    Our debit card allows you to make cash withdrawals in pounds in the UK up to £500 per day or the foreign currency equivalent if withdrawing cash in foreign currency outside of the UK (fees apply). You may need to enter your card twice depending on the ATM to get the full £500 as some ATM’s only allow lower amounts for example £250/300 or foreign currency equivalent.

    There is no upper limit on your debit card with a retailer, but if you are looking to make a large payment we’d love you to give us a call around an hour before on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260) so we can make sure it goes through.

    Our debit card allows you to make cash withdrawals in pounds in the UK up to £500 per day or the foreign currency equivalent if withdrawing cash in foreign currency outside of the UK (fees apply). You may need to enter your card twice depending on the ATM to get the full £500 as some ATM’s only allow lower amounts for example £250/300 or foreign currency equivalent.

    There is no upper limit on your debit card with a retailer, but if you are looking to make a large payment we’d love you to give us a call around an hour before on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260) so we can make sure it goes through.

  • How do I close my account?


    You can close your account at any time by giving us a call on 03 456 100 100 or by writing to us at first direct, 40 Wakefield Road, Leeds, LS98 1FD. We won't pressure you to stay but we'll be sad to see you go.

    Before you do this, can we ask that you have taken into consideration the following (if applicable):

    • you have cancelled all standing orders and Direct Debits on the account
    • you have no outstanding cheques to clear on account
    • you have no pending/authorised transactions still to debit
    • you have no continuous authorisations
    • you have no fees or charges
    • your account in not in a debit balance
    • if your account is joint then a decision to close is amicable
    • any regular credits to the account you may have, have been redirected e.g. Salary credits, child benefit etc
    • alternatively, you may choose to open an account with another bank and switch away from us using the Current Account Switch Service.

     

    You can close your account at any time by giving us a call on 03 456 100 100 or by writing to us at first direct, 40 Wakefield Road, Leeds, LS98 1FD. We won't pressure you to stay but we'll be sad to see you go.

    Before you do this, can we ask that you have taken into consideration the following (if applicable):

    • you have cancelled all standing orders and Direct Debits on the account
    • you have no outstanding cheques to clear on account
    • you have no pending/authorised transactions still to debit
    • you have no continuous authorisations
    • you have no fees or charges
    • your account in not in a debit balance
    • if your account is joint then a decision to close is amicable
    • any regular credits to the account you may have, have been redirected e.g. Salary credits, child benefit etc
    • alternatively, you may choose to open an account with another bank and switch away from us using the Current Account Switch Service.

     

  • I closed my account - where is my £100?


    The £100 service guarantee payment would be sent to your nominated bank account on the day the closure is processed via faster payments unless you have requested payment via cheque in which case this would be issued to your home address held by first direct on day of closure.

    If you have switched away from first direct then this will come across as part of the switch process on the date you have arranged for the switch to take place along with any credit balance remaining within the account.

    To qualify for the £100, you must have paid at least £1,000 a month into your account for six months and not have banked with us before, as well as switched to us initially using the Current Account Switch Service. You need to contact us to let us know you're unhappy within 12 months of opening your account.

    If for any reason the above does not answer your question please call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)) so we can investigate. 

    The £100 service guarantee payment would be sent to your nominated bank account on the day the closure is processed via faster payments unless you have requested payment via cheque in which case this would be issued to your home address held by first direct on day of closure.

    If you have switched away from first direct then this will come across as part of the switch process on the date you have arranged for the switch to take place along with any credit balance remaining within the account.

    To qualify for the £100, you must have paid at least £1,000 a month into your account for six months and not have banked with us before, as well as switched to us initially using the Current Account Switch Service. You need to contact us to let us know you're unhappy within 12 months of opening your account.

    If for any reason the above does not answer your question please call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)) so we can investigate.