first direct operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless we say otherwise, these are intended for UK customers. We monitor and record comments and posts made on these channels about first direct so that we can improve our services.
first direct is not responsible for any information posted on those sites unless we posted it ourselves. We use them as channels of communication - we don't endorse the social media platforms themselves, nor do we endorse any information posted on them by third parties or other users.
first direct doesn't give investment, tax or other professional advice via social media sites - if you're looking for help making decisions like this, you need to seek independent advice.
When you engage with first direct via social media your personal data may be stored on that social media site's servers, which are outside the control of first direct and may be in the US or elsewhere outside the EU. In addition, anything you post on these sites may be accessed and read by the general public. Because of this, social media channels really aren't a sensible place to discuss your products or financial arrangements. first direct will never ask you to share personal, account or security information via social media sites, and you should not post such information on those channels.
We enjoy being social, and first direct regularly updates and monitors social media accounts, welcoming feedback and ideas submitted via these channels. We also try to join the conversation whenever possible. However, we can't guarantee that we'll reply individually to all messages received via these channels - if you need to get in touch and receive a definite response, it's much better to call us or send a Secure Message via Online Banking. In a similar vein, while we'll always make sure that emerging themes and helpful ideas are passed on to the right people in the building, we can't guarantee that your amazing idea for Free Money Mondays will be acted upon. Sorry...
We operate two official first direct Twitter accounts:
If either of these first direct accounts follow another Twitter user, this does not imply endorsement of any kind.
We operate one official first direct Facebook account: