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Contact us

Our telephone numbers

Send us a message

Tweet us:

@firstdirecthelp

Existing customers:

Send a secure message for account queries

Log on to Online Banking

New to first direct and general queries:

Email us at

24hours@firstdirect.com

Please don't send personal account information in emails.

Opening hours

Need to know more about our opening times for specific departments?

Call charges explained

If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. If not, calls to 03 456 numbers are charged at the same rate as a standard '01' or '02' geographic number, even when calling from a mobile.

If you are unsure how much your call will cost, we recommend you contact your phone service provider.

Find your nearest HSBC branch

first direct customers can visit any HSBC branch to pay in and withdraw money, deposit cheques and carry out a few other handy transactions.

Find your nearest HSBC branch

Feedback

We love to hear from you, whether it's over the phone, by email or through our online communities, you can submit any feedback or general queries you have using this online feedback form.

Online feedback form

Complaints

We know that from time to time things don't always go according to plan. If you would like to make a complaint, please have a look which is the best route for you.

Guide to our complaints process

Write to us

At:

first direct

40 Wakefield Road

Leeds

LS98 1FD

Payment Protection Insurance

You can find out more about contacting us regarding PPI complaints.

 

Money worries?

If you are a first direct customer and are at all worried about your finances, our Credit Solutions Team are ready and waiting to talk to you on  03 456 100 189. Or you may find helpful advice on our financial management page.