This telephone number is for reporting lost and stolen cards only
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Call charges explained
If you have any inclusive minutes packages and minutes left to use, you may be able to make calls to us free of charge. If not, calls to 03 456 numbers are charged at the same rate as a standard '01' or '02' geographic number, even when calling from a mobile.
If you are unsure how much your call will cost, we recommend you contact your phone service provider.
Find your nearest HSBC branch
first direct customers can visit any HSBC branch to pay in and withdraw money, deposit cheques and carry out a few other handy transactions.
We love to hear from you, whether it's over the phone, by email or through our online communities, you can submit any feedback or general queries you have using this online feedback form.
We know that from time to time things don't always go according to plan. If you would like to make a complaint, please have a look which is the best route for you.
Write to us
40 Wakefield Road
Payment Protection Insurance
You can find out more about contacting us regarding PPI complaints.
If you are a first direct customer and are at all worried about your finances, our Credit Solutions Team are ready and waiting to talk to you on 03 456 100 189. Or you may find helpful advice on our financial management page.