Coronavirus help and support

We’re here for you if you’re worried about how coronavirus is affecting you finances.

Some reasons we think you'd like banking with us

24/7 Mobile and Online Banking

You can quickly and easily check balances, move money, set up payees and pay bills with our secure Mobile Banking App and Online Banking.

Ways to bank with first direct

We're always here for you

If you want to talk to us you'll always be able to speak with a fellow human here in the UK, 24 hours a day, 7 days a week.

Find out more

Money wellness hub

A place full of helpful articles and info to see you through the trials and tribulations of financial life and just life, in lockdown and well beyond.

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Independent service quality survey results

Personal current accounts

Published August 2020

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 19 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.