There are lots of ways to contact us 24/7
You can often get an answer quickly, without having to call.
Use our Digital Banking Help tool to recover your details.
It's usually quickest to make a payment on our App, here's how.
Here's how to report fraud, see the latest scams, and how we keep you safe.
If you already bank with us, the easiest way to chat is through our App.
You'll get an instant response from our chatbot, and if that doesn't do the job, we'll send you through to our 24/7 support. Find out more about our chatbot and common queries it can help with.
All your chats are saved, so you can carry on with your day, coming and going as you like.
Scan the QR code to head to the App.
Don't have our App yet? You can still chat to us by logging in to Online Banking and selecting 'Message us'.
If you already bank with us, here are the numbers you need if you’re calling from the UK.
We’re available 24/7 for any general, bank account, credit card or loan enquiries.
See our opening times for more information.
Lines are open 8am-8pm Monday to Friday, 8am-6pm Saturday, and 9am-6pm Sunday.
We’re available 8am-10pm Monday to Thursday, 8am-9pm Friday, 8am-8pm Saturday and 9am-8pm Sunday.
To notify us of a death and for all other queries, including guidance on probate.
Lines are open 8am-10pm Monday to Friday, and 8am-7pm Saturday and Sunday.
Everyone has different support needs when it comes to banking – and they can change over time. Our Vulnerable Customer Support Team is here to make sure you get the available support you need.
Lines are open 8am-10pm Monday to Friday and 8am-7pm Saturday and Sunday.
If you’re experiencing financial stress, our dedicated Money Coach Team can help you review your finances. They’ll look at your incomings and outgoings, which may help you save money.
Lines are open 9am-5.30pm Monday to Sunday.
We know that from time to time things don't always go according to plan. If you'd like to make a complaint either call us, or take a look at which route is best for you.
Lines are open 8am-8pm Monday to Friday, and 9am-4.30pm Saturday.
If you're new to first direct - call 03 456 00 24 24.
If you're new to first direct and want to talk Mortgages - call 0800 48 24 48.
first direct customers can use HSBC branches for transactional banking.
To find out more about how you can pay in cash or cheques, or withdraw cash, see our banking facilities page.
Get in touch with us on X by tagging @firstdirecthelp Opens an overlay [Will show a security message first]
X is a public social media platform and can be seen by anyone, so please don’t send any personal or account details this way.
first direct
40 Wakefield Road
Leeds
LS98 1FD
Call us on +44 113 234 5678.
Worldwide Travel Insurance with Aviva
24-hour emergency assistance helpline:
From the UK: 08000 517 464
From abroad: +44 1603 605 128
Motor Breakdown Assistance with the RAC
If you need this cover call:
Mobile Phone Insurance with Aviva
Claims and policy helpline:
This is a national service that helps people with hearing loss access the telephone system without the need for specialist equipment. To use it, just choose one of the options below and you’ll be connected to an assistant who can relay your conversation for you.
You can contact them by:
Once it’s set up, you can add the 18001 prefix to any direct phone number to contact us with the help of the text relay service.
We use cookies to help keep our website and services working properly. These cookies are necessary and are set automatically.
We also use some optional cookies to help us:
You can accept or decline these optional cookies, or pick and choose them in 'Manage cookies'.
Want to learn more? Check out our Cookie Notice.