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Coronavirus: your travel questions answered

If you’re unsure how coronavirus will impact your travel plans or want to know what your rights are – we have answers to many of your questions below. As things change the information on this page may change. Keep checking back to make sure you have the most up-to-date information.


I’m due to travel and want to understand what I’m covered for under first direct Travel Insurance

The Foreign and Commonwealth Office (FCO) now advises British nationals against all but essential international travel. Travel insurance covers you for non-refundable costs. Your first step should be to contact your travel or accommodation provider and ask for a refund.

You’ll be able to make a claim if you took out your first direct Travel Insurance policy and booked a trip before the FCO advised against all or all but essential travel and this advice is in place 31 days before your departure date.




I’m currently overseas and want to understand what I’m covered for under first direct Travel Insurance



I’d like to make a claim



I’m looking to buy travel insurance for a future trip



I don’t have first direct Travel Insurance but I booked my trip with a first direct credit card, what rights do I have under Section 75 of the Consumer Credit Act?