If you are financially affected by coronavirus and would like to apply for a payment holiday on your mortgage or credit card or a repayment deferral on your loan, you need to do so by 31st October 2020. Find out more.
After this date, there will still be support available which will be tailored to your individual circumstances, but these may impact your credit file.
You can pay in a cheque in a matter of minutes, wherever you happen to be.
Simply log on to your App, long press on the account you’d like to pay your cheque into and select ‘Pay in a cheque’.
If you don’t have the ‘long press’ feature on your phone, you can select an account, then tap the three dots in the top right corner.
Next, select the ‘cheque amount’ box.
You’ll be able to pay in a total of £750 in cheques per day with an individual limit of £500 per cheque.
Enter the amount that you’d like to deposit and tap ‘done’.
Next, tap the ‘Capture cheque’ button to capture your cheque details.
Simply hold your phone over the cheque and try to keep it within the boxed area on screen. The App will automatically take a picture for you.
Placing your cheque on a dark surface usually makes it easier for your phone to capture your cheque.
When you’re happy that you can clearly see the cheque number, sort code and account number, tap ‘OK’.
Then do the same thing to capture the back of your cheque.
Now that you’ve captured the front and back of your cheque, tap ‘continue’.
Finally, double-check that your details are correct and tap ‘Confirm’.
Remember to keep hold of your cheque until the money has been added to your account.
You can check this by viewing your balance and transactions.
Where a cheque is paid in before 10pm on a working day using the App, the funds will be available by 11:59pm the next working day provided it’s not been returned unpaid.
You can now pay in another cheque if you need to.
Or you can return to your accounts screen by tapping ‘Back to balances’.
And that’s it.
Paying in a cheque with your Mobile App is quick, simple and seriously secure.
Digital Secure Key - Getting started
Ready to get started with Digital Banking?
Here's how to set up a Digital Secure Key on your smartphone
Once you've downloaded our App, press 'Log on'.
Type in your Online Banking username
Enter the three requested characters from your password and your memorable information
Have a look through the features of our Digital Secure Key and then click ‘Activate'
Choose how you'd like to receive your first activation code
Enter the code we sent to you (activation codes usually arrive straight away, if you haven't received one after a couple of hours, give us a call and we’ll be happy to help)
You’ll then be asked how you’d like to receive your second activation code
Enter the second activation code once you’ve received it
Choose a new password for your Digital Secure Key
And that's it. You can now access all our Mobile Banking features. Enjoy!
How to set up a Secure Key on your new phone
How to transfer your Digital Secure Key from your old phone to your new one:
Ooh! Check out your shiny new phone. Nice. But before you get rid of your old model, you'll need to transfer your Digital Secure Key over, so you can keep using your mobile banking App. Ready?
First, get your old phone and log on to the mobile banking App. Then, on the 'more' menu, go to security settings. Then tap 'deactivate Digital Secure Key'. And then 'deactivate now'. Done? Great! Now get your shiny new phone.
Download the mobile banking App onto it, and then log in using your online banking password. Once you're in, tap 'more' and then 'security settings' again. This time, choose 'activate Secure Key' and follow the steps on screen.
How to switch to a Digital Secure Key
How to switch to a digital secure key.
Got a regular secure key but fancy going digital? Making the switch is easy.
Just download our App.
Open the app, enter your username, and tap 'use secure key'.
Use your old secure key to generate the PIN as usual.
Now enter this into the app.
Answer the security question, and you're all in. Just go to settings and tap 'activate digital secure key'.
Follow the instructions, and you're all done!
Banking just got a lot easier.
How to cancel a Direct Debit on the first direct App
Need to cancel one of your Direct Debits?
Here’s how to do it on our iOS App
First things first, head to the “Move money” menu. [The second icon from the right on the bottom tool bar]
Select the account the Direct Debit is paid from [Select account from list]
Head to Manage Standing Orders and Direct Debits [Navigate to “Manage” menu and select Standing Orders and Direct Debits]
Choose the Direct Debit you’d like to cancel [Select the beneficiary from the list]
Press Confirm [Press confirm in top right-hand corner and click yes on confirmation prompt]
You’ve just cancelled a Direct Debit on the first direct iOS APP.