We've been working hard to develop solutions to help customers in financial difficulty manage their loan and credit card repayments.
For updated information on the support available for loans visit our financial support page. We'll update this site with more information about credit cards repayments as soon as possible.
Please bear with us and only call if it's urgent, so we can help those most in need.
Got some cash in your hand that you'd rather was in your bank account?
You can pay in money, and even cheques at any HSBC branch, or even at the post office.
Alternatively, you can also send any cheques to us in the post.
Just make sure you include a payment slip or note, with your account details on so we know where the money should go.
Making payments made simple!
How to set up a Secure Key on your new phone
How to transfer your Digital Secure Key from your old phone to your new one:
Ooh! Check out your shiny new phone. Nice. But before you get rid of your old model, you'll need to transfer your Digital Secure Key over, so you can keep using your mobile banking App. Ready?
First, get your old phone and log on to the mobile banking App. Then, on the 'more' menu, go to security settings. Then tap 'deactivate Digital Secure Key'. And then 'deactivate now'. Done? Great! Now get your shiny new phone.
Download the mobile banking App onto it, and then log in using your online banking password. Once you're in, tap 'more' and then 'security settings' again. This time, choose 'activate Secure Key' and follow the steps on screen.
How to get started with our Mobile App
How to get started with our mobile app
You're about to make your everyday a whole lot easier. Here's how to download our mobile app and register for the first time.
First, go to your app store and search for 'first direct'. Then click 'download'. Once the app's been downloaded you'll be asked if you want to receive notifications. It's totally up to you, but they can be very handy. Then you'll need to agree to the App terms and conditions. There you go.
Now you're ready to securely set up your security credentials. So, on the log in screen, select 'register now'. Next, you'll need to enter your first direct sort code, account number and date of birth, followed by a few characters from your telephone password.
Now it's time to pick a username. It must be at least 5 characters long, so you can't have Yoda, but you could have Elvis. That's not a recommendation by the way. Then it's time for some memorable questions and answers - just in case you forget your username at any time, so you can reset it easily.
Nearly done - simply choose a password. This time it must be at least 8 characters long. Finally, choose a couple of security questions so that if you forget your password, it's simple to reset.
And that's it - you're all ready for mobile banking. Life is about to get that little bit easier. All sorted.
How to switch to a Digital Secure Key
How to switch to a digital secure key.
Got a regular secure key but fancy going digital? Making the switch is easy.
Just download our App.
Open the app, enter your username, and tap 'use secure key'.
Use your old secure key to generate the PIN as usual.
Now enter this into the app.
Answer the security question, and you're all in. Just go to settings and tap 'activate digital secure key'.