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What we need to keep you safe

Security procedures to keep you safe

When it comes to keeping your money and data safe, we don't mess around. So, when you join first direct, we'll ask you for a range of documents to show you are who you say you are. This helps us protect you and your money from fraud and financial crime.

Even if you've been with us a while, we may ask you for some of these documents again, or new ones, just to make sure the information we have about you is still up to date and that we've got everything we need.

We understand that sending us documents is a pain - especially if you've done it before - but it's the legal obligation of all UK banks to get this information to help keep you and your money safe from fraud and financial crime. We take our responsibilities very seriously and we'll do our best to make it as painless as possible. Any documents you send must:

  • be sent online through our easy document tool (identify.firstdirect.com), or if you're posting them, they need to be a certified copy of the originals
  • be current/valid and not due to expire in the next three months
  • show your full name (not initials) and address matching your application.


What should I do next?

If you're a new customer, we'll need you to send these documents so we can open your account. If you're an existing customer, you don't need to do anything unless we get in touch, please see the FAQs for detailed info on the type of documents that are suitable.

For details on how we use your information, please see our Privacy Notice.

If you want to talk to us...

Existing customers

 03 456 100 100                                                

Text-phone 03 456 100 147

From abroad +44 113 234 5678

Text Relay +44 151 494 1260

 New to first direct

 03 456 00 24 24