What happens next?
You’ll receive an email, or letter, explaining when your payments are due to resume, ahead of time. At that stage, we’ll make it clear what to do if you need more support.
When we get in touch, please make sure you take action, one way or another. Either to make sure your Direct Debit, or Standing Order, is still in place, or follow the steps provided to you in the letter or email you receive from us.
Will your payment holiday, or repayment deferral, affect your credit rating?
Taking a payment holiday, or repayment deferral, will not negatively impact your credit file. However, lenders may take into account other information when making future lending decisions.
If you resume your payments at the end of your payment holiday, or repayment deferral, your credit file will not have been affected by it.
If you’re not able to resume payments, we’ll explain any potential impact on your credit file when we talk to you about alternative options.
Can you change your payment dates?
You may be able to change your payments to another date, if there’s a more convenient time of the month for you to pay.