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Dot – digital customer support

Here to save you time so you can get on with life

Dot is a quick, easy and convenient way to get in touch. You can type your question to us using the messenger service in our App or web messaging on Online Banking, no calling required.

  • Use in-App or on Online Banking
  • Available 24/7
  • Seriously secure
  • Quick, easy, convenient
  • If Dot can’t help, we’ll put you through to someone who can

How to find Dot

You can find Dot on the first direct App under Help (select the question mark at the bottom of the screen in the App), then click on the ‘Send us a message’ button.

Don’t yet have our App?

If you’re a first direct customer, it’s quick and easy to get set up. Download our App, then follow the simple instructions.