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Service Quality

Making banking transparent

We didn't cajole anyone into tooting our horn. The independent service quality survey shows you just how we measure up against our competitors. And to make sure that you get the most up to date rankings, these surveys will be repeated and published twice a year,

Service quality information tables are published to help you find information about our current accounts in an easily accessible format.

Independent service quality survey results

Published February 2019

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Supporting customer needs

Here are all the ways we can help support you

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Service updates

See how our services are currently performing

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