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News and updates for customers

This page was last updated on 8th July 2019


Your new Online Banking service has arrived


Here’s a reminder of what’s changed:

  • we’ve updated the design, so the service now works seamlessly across all your devices
  • you can now download and print off PDF statements 
  • your brand new ‘help hub’ will make it easier to complete the jobs you need to do.

Since the updated service launched, we’ve been busy listening to your comments and making some adjustments

  • you told us you wanted to see more transactions displayed in the list – now you can
  • you wanted to see your debits and credit transactions in separate columns. We’ve adjusted the ways these are displayed while making sure the screens are accessible for everyone across multiple devices
  • you asked for the original print options and download formats to be made available again and we’ve brought them back
  • you requested that we reduce the size of your username on the log on screen – consider it done.

Thanks again to everyone who’s left a review or sent a comment. By working with your feedback, we hope we’ve made some positive changes to help improve your experience.