When it comes to emails, texts and phone calls, it’s not always easy to spot the scammers. Stay one step ahead with our useful guides:
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Common types of fraud and scams
We'll never ask you to:
- tell us your card’s 4-digit PIN
- share your online banking password, Secure Key codes, or one-time passcodes sent to your phone
- transfer money anywhere, including to a 'safe' account
- send us your card, cheque book or cash.
If you’re contacted unexpectedly by phone, email or text:
- stop and think – if it’s unexpected, be suspicious
- don’t call numbers in messages or emails without checking they’re genuine
- don’t click or tap unfamiliar links - go to the official website or app
- if in doubt - check with a friend or family member before taking action.
Email scams
How to spot fake messages and reduce the risk of inbox scams.
Phone and text scams
Fake calls and texts can catch you out, and leave your money unprotected.
Online scams
Learn about dating scams and how shopping online can put you at risk.
The latest scams
Criminals are always looking for new ways to get hold of your personal details and banking passwords, via emails, texts and phone calls.
Our guide to fraud and scams
Learn about some of the common types of fraud and scams and how to avoid them.