We’re switching our debit card provider from Visa to Mastercard®. So if you’re a 1st Account holder, you’ll be receiving your new Debit Mastercard in the next few months – which you should start to use as soon as it arrives.
Can I use my new card straight away?
Once it arrives, you can use your new Debit Mastercard straight away. Your PIN will be the same – unless we told you that you’d receive a new one with your new Debit Mastercard. In this case, your PIN should arrive shortly before your Debit Mastercard so that you can start using it straight away.
What will be different?
As part of our plans to bring you an even better banking experience, we’re switching from Visa to Debit Mastercard. We’ve listened to your feedback and introduced some exciting new features, so your new card is fit for the future.
The first thing that you’ll notice is that your personal information is laser-printed on the back, which lasts longer than previous embossing. The sleek re-design has also created more room for larger lettering, and by improving the layout, your card will be easier to find when stacked in your digital wallet.
Accessible features are also added as standard. With a carefully-placed arrow and notch to assist with orientation and tactile dots to help you identify your card in your wallet, everyone can enjoy better banking with our new Debit Mastercard.
Will my 1st Account be affected?
Don’t worry, nothing else about your 1st Account is changing. We’re simply providing you with a new Debit Mastercard to help us bring you the best possible banking experience.