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Debit card help

  • How do I report a lost or stolen card?


    To report a lost or stolen card, call us on 0800 085 2404.

    To report a lost or stolen card, call us on 0800 085 2404.

  • How do I activate a new debit card?


    Debit cards can be used as soon as you receive your card and pin. If you want to use contactless please be aware that you need to complete a chip and pin transaction first to activate for example an ATM withdrawal or a transaction via chip and pin at a retailer. 

    Debit cards can be used as soon as you receive your card and pin. If you want to use contactless please be aware that you need to complete a chip and pin transaction first to activate for example an ATM withdrawal or a transaction via chip and pin at a retailer.