Instead of using your Digital Secure Key password you can log on to our App, simply and securely, by using Touch ID or Face ID.
You'll also need to have the latest software update from Apple as our App will only support the latest two versions
Yes, you can enable Touch ID or Face ID by going to your device Settings and following the instructions to capture the biometric supported by your mobile device. You'll also need to set up a device passcode, if you've not already done this.
If you delete and reinstall our App, you'll be prompted to enable your biometric again the next time you log on.
Yes, you can still access your accounts by logging on with your Digital Secure Key password.
Yes, if you have Touch ID you can simply cancel the fingerprint prompt before logging on.
Once you've logged on with Touch ID or Face ID, you can select Generate Security Codes from the More menu within the App.
Yes. If someone can use Touch ID to unlock your device they'll also be able to log on to the App. You should only use Touch ID to log on to our App if you're the only person with fingerprints registered on your device.
You can add or remove fingerprints in your device settings.
go to your device Settings and follow the instructions to delete the biometric supported by your mobile device
disable Touch ID or Face ID within the Security Settings menu in our App
Call us as soon as possible on 03 456 100 100 if your device is lost or stolen*.
You may be responsible for unauthorised payments made from your accounts if you haven't kept your mobile or tablet, and your security details, safe.
As soon as possible, log on to iCloud (icloud.com) and remotely wipe your device by activating the 'Find My iPhone' App, selecting the lost device and erasing the data on it.