For all those other things such as being able to pay in a cheque, pay in cash and withdrawing cash, this is how we can help.
Pay in a cheque, pay in and withdraw cash
How to pay in a cheque using the App
Pay in a cheque
Use the mobile app
You can now pay in a cheque anytime, any place using your compatible phone.
Cheques that are paid in before 10pm on a working day using the app will be available by 11:59pm the next working day, providing it's not been returned unpaid.
You will still be able to pay in a total of £750 in cheques per day with an individual limit of £500 per cheque.
All you need to do to pay in a cheque on your app is to long press on the account you’d like to pay your cheque into and select ‘Pay in a cheque’. If you don’t have the ‘long press’ feature on your phone, select the account you want the cheque to be paid into.
On an iOS phone, you will then need to tap the three dots on the top right of the screen and then select ‘Pay in a cheque’.
If you have an Android phone, you will need to tap the plus sign which can be found on the bottom right of the screen and then select ‘Pay in a cheque’.”
Once you have done this then enter the amount that is on the cheque, scan the front and back of it and submit this to us. It’s easy as that and you don’t need to post them in anymore or go to a branch or the post office.
Paying in a cheque is quick and simple to do in the app but if you want a look at how you can do it check out our video. If you have any questions about paying in a cheque in the app, see our FAQs for more information.
Post them into us
To pay in cheques by post all you need to do is request a paying in envelope in Online Banking by selecting:
Manage Accounts>cheques>How do I pay cheques into my account>Order Paying in envelopes
Or you can use your own envelope and send the cheque to us at:
first direct, PO Box 1538, Northampton, NN1 9HY.
And if you don’t have a paying in slip, just send the cheque along with a covering letter including your name, sort code, account number and when you’d like the cheque to credit. Leave the rest to us.
In a branch
We don't have branches - but our friends over at HSBC do. And lots of them. So if you need to pay in cheques, you can drop into your local branch.
At the Post Office®
You can pay in cheques, using a pre-printed first direct credit slip, from your paying-in book. You'll also require a HSBC Post Office® cheque deposit envelope - which you'll find on the Post Office® counter. Do not put cash in the deposit envelopes.
Cheques paid into the Post Office® may take a day longer to reach your account than cheques paid in at HSBC branches - and this is assuming you do it before the Post Office® branch cut-off time. They'll be able to tell you when this is.
To find your nearest office or check opening times:
Paying in or withdrawing cash
In a branch
At HSBC branches you can pay in cash and also withdraw cash at an ATM or over the counter. Withdrawing cash over the counter is a free service - but you'll need to arrange it first by calling us anytime on 03 456 100 100.
At the Post Office®
If you have a 1st Account, you can use your debit card to check your balance, pay in and withdraw cash (which will count to your daily limit) at any of the 11,500 UK Post Office® locations across the UK.
You can also pay in coins over the counter up to the value of £25 per transaction. Just ensure they don't exceed the coin bag limit, and are not mixed coins.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries. Android™ is a trademark of Google LCC.