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Travel Information

Travel disruption

Important information for customers with first direct Travel Insurance

Unfortunately events sometimes occur which may impact on your travel plans.

If you have Travel Insurance with us (including First Directory) and have an enquiry about any current or future holiday plans and you've booked through a tour operator / travel agent / airline you should always contact them in the first instance.

If you would like to speak to the claims team please call +44 (0)1603-605125. Lines are open 24 hours a day, 7 days a week, every day except Christmas Day, Boxing Day and New Years Day.

If you need emergency medical guidance or support please call +44 (0)1603-605128. Lines are open 7 days a week.

For the latest travel advice check the FCO website.