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Contact us

Contact us whenever you like, day or night. Your query will always be answered by a real person here in the UK.

Existing customer?

Call us on

03 456 100 100

New to first direct

Call us on

03 456 00 24 24

On twitter?

Tweet us


Got a specific query?

Existing mortgages

03 456 100 236

New mortgages

03 456 100 103

Lines are open Mon to Fri 8am to 10pm,
Sat 8am to 8pm and Sun 9am to 8pm

Calling from abroad:

+44 113 234 5678

Credit cards

03 456 100 100


03 456 100 147

Call charges explained

Video Relay Service

Learn about our Video Relay Service

Lost and Stolen Cards Only

0800 085 2404

Need to more about opening hours of a specific department

Send us a message

Existing customers send a secure message for account queries

Log on to Online Banking

New to first direct and general queries: email us at


Please don't send personal account information in emails.

Find your nearest HSBC branch

first direct customers can visit any HSBC branch to pay in and withdraw money, deposit cheques and carry out a few other handy transactions.

Find your nearest HSBC branch


We love to hear from you, whether it's over the phone, by email or through our online communities, you can submit any feedback or general queries you have using this online feedback form.

online feedback form


We know that from time to time things don't always go according to plan. If you would like to make a complaint, please have a look which is the best route for you.

Guide to our complaints process

Write to us


first direct

40 Wakefield Road


LS98 1FD

See how our services are performing - find out more

Payment Protection Insurance

You can find out more about contacting us regarding PPI complaints.

Money worries?

If you are a first direct customer and are at all worried about your finances, our Credit Solutions Team are ready and waiting to talk to you on 03 456 100 189. Or you may find helpful advice on our money worries page.