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Our Mobile App

Securely log on to our App with either your fingerprint or face biometric

With Touch ID, you can log on to our App just by placing your fingerprint on the home button. Easy.

You'll need:

Touch ID

Face ID

Setting up your biometrics:

Touch ID:

If you have an Apple iPhone with a Touch ID fingerprint sensor, and already have the latest version of our App installed, you'll be invited to enable Touch ID with a message when you first open the App.

If you skipped past this at the time, you can go back and enable it. Simply select 'Security Settings' from the More menu and enable Touch ID.

Face ID:

If you have an iPhone X, download our latest version of our App, you'll need to set up your Digital Secure Key and then you'll be prompted to enable Face ID.

If you skipped past this at the time, you can go back an enable it - simply select 'Security Settings' from the More menu and enable Face ID.


    Open all
  • What are biometrics and how do they work with the App?

  • Do I need to change any settings on my device to use biometrics?

  • Can I still log on to the App if my mobile device doesn't recognise my biometrics?

  • Can I still generate a Digital Secure Key security code after I have enabled biometrics?

  • If I have other peoples' fingerprints stored on my device will they be able to log on to the App?

  • How do I disable biometrics?

  • What should I do if my mobile device is lost or stolen?

  • Will first direct store my biometrics

For more details please refer to the Terms & Conditions.

Ready to go?

New to first direct?

You need to have a first direct Current Account before you can use our App.

Find out about our current account

How to get started with our mobile app

Video Transcript

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Sign up to Paym and you can send money to anyone who's also signed up, just using their mobile number. You'll be using our App so making a payment is fast and secure.

Learn more about Paym

Contact us

If you need any help using our app, call our Digital Support Team on:

03 456 100 234

Available from 7am to 11pm, Monday to Friday, or 8am to 11pm on weekends.