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Our Mobile App

Securely log on to our App with just your fingerprint

With Android fingerprint, you can log on to our app just by placing your fingerprint on your device sensor.

You'll need:

One of the following devices:

  • Google Pixel
  • Google Pixel XL
  • Google Pixel 2
  • Google Pixel 2 XL
  • Google Pixel 3
  • HTC U12+
  • LG G6
  • LG V20
  • LG V30+
  • Samsung A6 plus
  • Samsung Galaxy C9 Pro
  • Samsung Galaxy Note 5
  • Samsung Galaxy S6
  • Samsung Galaxy S6 edge
  • Samsung Galaxy S6 edge plus
  • Samsung Galaxy S7
  • Samsung Galaxy S7 edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8 plus
  • Samsung Galaxy Note 8
  • Samsung Galaxy S9
  • Samsung Galaxy S9 Plus
  • Samsung J6
  • Sony Xperia XZ72
  • Sony Xperia XZ2 Premium

Setting up fingerprint authentication

The app will prompt you to get started

If you have an eligible Android device and already have the latest version of the App installed, you'll be invited to enable Android fingerprint with a message when you first open the App.

If you skipped past this at the time, you can go back and enable it - simply select 'Security Settings' in the left hand menu within the App, and toggle to enable fingerprint log on.


    Open all
  • Do I need to change any settings on my device?

  • Can I still log on if my phone doesn't recognise my fingerprint?

  • Can I still generate a Digital Secure Key code after I have enabled Android fingerprint?

  • I have other peoples' fingerprints stored on my Android device, will they be able to log on to the App?

  • How do I disable the fingerprint scanner?

  • What should I do if my device is lost or stolen?

  • Will first direct store my fingerprint?

For more details please refer to the Terms & Conditions.

Ready to go?

New to first direct?

You need to have a first direct Current Account before you can use our App.

Find out about our current account

How to get started with our mobile app

Video Transcript

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Sign up to Paym and you can send money to anyone who's also signed up, just using their mobile number. You'll be using our App so making a payment is fast and secure.

Learn more about Paym

Contact us

If you need any help using our app, call our Digital Support Team on:

03 456 100 234

Available from 7am to 11pm, Monday to Friday, or 8am to 11pm on weekends.