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Our Mobile App

The full details

Your everyday just got a whole lot easier. Even better banking has arrived.

To use Our App you must be a first direct customer and have set up your telephone security. If you're not registered, simply download the App and follow the on-screen instructions.

What devices can the app be used on?

  • Apple: compatible with iPhone, iPad and iPod touch. Requires iOS 9.0 or later
  • Android™: any mobile device running Android 5.0 or later
    Open all
  • What can I do on the app?

  • What is a Siri® Payment?

  • What do I need to make payments using Siri?

  • What is sending money with fdpay?

  • What do I need to send money using fdpay?

  • Are there any charges?

  • Can I use the app abroad?

  • Does the app give me access to all your online services?

  • What permissions does this app ask for?

  • What username do I use to log in?

  • What if I've forgotten my username or password?

  • Is the app secure?

  • Which accounts will I be able to view?

  • When I make a payment, what does 'Reference' mean?

  • Can I see my secure messages?

Ready to go?

New to first direct?

You need to have a first direct Current Account before you can use our App.

Find out about our current account

How to get started with our mobile app

Video Transcript

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Sign up to Paym and you can send money to anyone who's also signed up, just using their mobile number. You'll be using our App so making a payment is fast and secure.

Learn more about Paym

Contact us

If you need any help using our app, call our Digital Support Team on:

03 456 100 234

Available from 7am to 11pm, Monday to Friday, or 8am to 11pm on weekends.