Banking

Internet Banking


A world of difference

Our outstanding online banking service is the perfect way to keep track of your money wherever you are. It puts you immediately in control of your finances 24 hours a day, 7 days a week, 365 days a year, giving you an instant view of your first direct accounts, together with balances, statements, payment details and more.

  • view balances and receive statements online
  • pay bills
  • transfer money
  • manage standing orders and Direct Debits.

 

Getting started with Internet Banking

If you're an existing first direct customer and would like to register for Internet Banking, you'll need to:

  • register for Telephone Banking if you haven't already done so. You can do this by calling us on 08 456 100 100
  • select 'Internet Banking' at the top of our website, then select 'activate your Internet Banking' and follow the on-screen instructions.

Log on to Internet Banking

View the demo's transcript

Video Transcript

  1. To register for Internet Banking, simply visit www.firstdirect.com and select Internet Banking from the log on menu at the top of the page.

    As you're new to Internet Banking, you'll need to set up some security details. To do this you should select 'activate your Internet Banking' under the 'New user' section on the right hand side of the page.

    Don't forget, before you can use Internet Banking, you'll need to have called us and set up your telephone banking. If you haven't done this, the number to call us on is 08 456 100 100.

    Still from user guides video

  2. We now need to identify you. We'll ask for your date of birth and your account details or credit card number.

    We'll then ask for three characters from your telephone password. This is the only time you'll be asked to use your telephone password online.

    Once you've input these details, select the 'Proceed' button.

    And if you need help at any point, you can select the 'Need help' button at the top of the page, to chat to one of our virtual assistants.

    Still from user guides video

  3. Next you'll be asked to create a username.

    You'll need to provide this username each time you log on, so make sure it's easy to remember, and individual to you.

    Your username needs to be a minimum of five characters long, and if the one you choose has already been selected, we'll let you know, and ask you to choose another.

    Please don't write your username down, or share it with anyone else.

    Once you've decided on your username, select the 'Proceed' button.

    Still from user guides video

  4. Next you'll be asked to choose from our list of memorable questions, and to provide an answer. You'll also need to create your password.

    As with your username, these should be easy for you to remember, and personal to you. And again, please don't write these down or share them with anyone else.

    Once you're happy with the details you've entered, select the 'Proceed' button.

    Still from user guides video

  5. You'll then be asked to provide the answers to two additional security questions.

    This is an extra layer of security, and we'll only ever ask you these questions in the event that you forget your log in details, or you wish to change them.

    Choose a suitable security question from the drop-down box, and once you're happy with the details you've entered, select the 'Proceed' button.

    Still from user guides video

  6. You'll have now completed your registration for Internet Banking, which means you're almost ready to begin using the service.

    There's just one final step - you need to select your log in options. To do this, click 'Proceed'.

    Still from user guides video

  7. To access our full Internet Banking service, you'll need to use a secure key.

    Your first option is a Digital Secure Key, which you can download to your mobile device as part of our Banking on the go App. You can use this to generate a Security Code which you'll then need when you log in to Internet Banking.

    Your second option is to choose a Secure Key, which is a physical device, the size of a small calculator, that we'll post out to you at your correspondence address. You can then use this device to generate a Security Code for logging in to Internet Banking.

    Finally, you can choose not to have a secure key at all, but if you choose this option you will only have access to a limited Internet Banking service. This limited service will allow you to check balances, statements, and make payments to existing beneficiaries and internal transfers only.

    Have a think about how you mostly intend to use Internet Banking, and then select the option most suited to you.

    And remember if you need any help here, you can click on the 'Need help' button at the top of the page to chat to one of our virtual assistants.

    Still from user guides video

  8. Finally, just a reminder that if you choose not to have a secure key, you'll only have access to our limited Internet Banking service.

    This limited service will allow you to check balances, statements, and make payments to existing beneficiaries and internal transfers only.

    If you want to review your option before confirming, you can select the 'Back' button in the bottom left hand corner.

    Still from user guides video

 

Internet Banking at a glance


What you can do

Online banking with first direct is the most straightforward and flexible way to keep in touch with your money from wherever you are. It couldn't be simpler to use.

Day-to-day banking

  • view balances and receive statements online
  • monitor transactions
  • set up payment details
  • pay bills
  • move money between accounts
  • set up and manage Text Message Banking
  • request PINs, replacement cards and paying in books.

Planning your finances

  • schedule bills
  • view, set up, cancel and amend standing orders
  • view and cancel Direct Debits
  • access rates and charges
  • download transactions to your own PC software, e.g. Microsoft ® Money, Intuit Quicken (1997-2005 versions), or Microsoft ® Excel
  • order travel money online.

Borrowing

  • apply for a Personal Loan
  • apply for a first direct Credit Card
  • use our Personal Loan calculator
  • get an Agreement in Principle for an offset Mortgage
  • check Credit Card balances
  • check offset Mortgage balances and repayments.

Think carefully about securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

Savings

  • apply for a savings account
  • check savings account balances
  • view and print up to 72 months' transactions
  • access ISA balances and transfer funds into your account
  • sweep any money you haven't spent every month from your 1st Account into an eligible first direct savings account.

What you need

If you're an existing first direct customer and would like to register for Internet Banking, you'll need to:

  • register for Telephone Banking if you haven't already done so. You can do this by calling us on 08 456 100 100
  • select 'Internet Banking' at the top of our website, then select 'activate your Internet Banking' and follow the on-screen instructions.
Log on to Internet Banking
View our Internet Banking Demo

It's fairly simple - you need a PC, a Mac, a smartphone or tablet with internet access and the right browser software. Some of this may sound technical but most new computers will have all this on board.

  • PC browser: Microsoft® Internet Explorer (version 7 or higher)*, Mozilla Firefox (version 3 or higher)** or Google Chrome (version 6 or higher)***
  • Mac browser: Safari (version 4 or higher), Mozilla Firefox (version 3 or higher)** or Google Chrome (version 6 or higher)***
  • colour display, minimum pixel resolution 1024 x 768
  • modem (minimum speed 56kbp).

Please note: PCs and Macs connected to Local Area Networks are not supported.

* The latest version of this software can be downloaded from the Microsoft® website at www.microsoft.com. Any installation difficulties should be referred to Microsoft®.
** The latest version of this software can be downloaded from the Mozilla website at www.mozilla.com. Any installation difficulties should be referred to Mozilla.
*** The latest version of this software can be downloaded from the Google website at www.google.com/chrome. Any installation difficulties should be referred to Google.

If you're an existing first direct customer and not yet registered for our online banking service, just call us on 08 456 100 100 for your online IDs and to find out how you can register for the service.

Security

As a bank, we naturally take security very seriously - so you can be assured that your money is in safe hands, however you choose to access it.

We use a combination of hardware and software encryption devices to protect your accounts and personal details, and we guarantee if any money is taken from your account through a computer crime, we will repay it in full, providing you have complied with our Terms and Conditions.

Naturally, we expect you to do a few things to protect your account, so never disclose your password (for example don't write it down or email it to anyone, or let anyone else see what you're typing in when you log on). And always log off when you've finished your transactions.

Trusteer Rapport

To help protect your Internet Banking, we strongly recommend you download the free Trusteer Rapport online security software which works alongside your existing antivirus software.

Trusteer Rapport security software safeguards your Internet Banking log on details by:

  • securing the connection between your computer and first direct Internet Banking
  • checking that you've accessed a genuine first direct website. If you haven't accessed one of our websites, it stops your data going to a fraudulent website
  • Trusteer Rapport can be downloaded onto nearly all PCs and Macs.

You can find out more about Trusteer Rapport here.

If you're an existing first direct customer and not yet registered for our online banking service, just call us on 08 456 100 100 for your online IDs and to find out how you can register for the service.

 

Get your statements online

Banking online means there's much less need for paper statements - making your financial details all the more secure.

You can view up to six years of statements online within Internet Banking and request up to six years of past paper statements - absolutely free of charge. You can also let us know if you wish to receive notifications of account changes and updates of Terms and Conditions, interest rates, charges and fees online in future too.

To amend your statement preferences, simply log on to Internet Banking and select 'manage statements' from the left hand menu.