We've put together a selection of services and benefits to make sure you're prepared wherever you are – at home, abroad, or on the road. It's the perfect complement to your 1st Account, for just £15 a month (minimum 12 month contract).
First Directory is our selection of services and benefits helping to give you some peace of mind wherever you are in the world. It includes Worldwide Travel Insurance, Roadside Breakdown Assistance, Mobile Phone Insurance, ID Theft Assistance and a stack of leisure benefits.
First Directory is £15 per month for 12 months. Your minimum initial subscription will last 12 months, but you can renew monthly after that.
A range of travel, food and entertainment offers exclusively for First Directory members.See what's on offer view upto date offers
|Show or hideWorldwide Travel Insurance with Aviva|
Our Worldwide Travel Insurance, provided by Aviva Insurance Limited, includes winter sports cover and covers you and your family (for eligible customers aged under 70). It includes cover if you have to cancel your trip or if you’re forced to remain abroad due to the closure of airspace for more than 24 hours or if an airport or port you are travelling from (or through) is closed for the same period.
The maximum time you can spend outside the UK, Channel Islands and Isle of Man in any consecutive 12 month period is 183 days with a limit of 31 days per trip.
We will provide winter sports cover for up to 21 days in any consecutive 12 month period.
Holidays in the UK, Channel Islands and Isle of Man will only be covered if they include two or more consecutive nights stay in pre-booked holiday accommodation.
We will not cover claims arising from paid or unpaid manual work or physical labour of any kind or business travel involving any dealings with members of the public.
Claims for death, injury, illness or disability are not covered if they result from you being under the influence or effect of alcohol or drugs.
Pre-existing medical conditions are not covered at any time under this policy unless they have been disclosed to and accepted by our medical assessment team.
All claims will be subject to assessment and other usual policy Terms and Conditions.
|Show or hideRoadside Breakdown Cover with AGA International SA|
This 24 hour service helps give you peace of mind covering you as a driver or passenger of any eligible vehicle, for breakdowns at home or on any road in the UK, Channel Islands or Isle of Man. Cover includes emergency roadside repairs and local recovery to the nearest suitable garage. In addition we will provide national recovery of the vehicle to any UK destination, if we are unable to arrange a prompt local repair.
We will not cover:
Roadside Breakdown Assistance is underwritten by AGA International SA and administered in the UK by Mondial Assistance (UK) Limited. Policy Terms and Conditions apply.
|Show or hideMobile Phone Insurance with Allianz Insurance|
Accidentally damaging, losing or having your mobile phone stolen can be expensive. Fortunately, First Directory's Mobile Phone Insurance covers you up to the value of £600. Subject to a £35 excess per claim. Mobile Phone Insurance is provided by Allianz Insurance plc, and policy Terms and Conditions apply.
|Show or hideIdentity Theft and Personal Security Assistance with red24|
red24 are independent safety experts who are on hand for you and your family to use if you're ever worried about identity theft or your personal safety, wherever you are in the world. Identity Theft and Personal Security Assistance provides you with immediate support via a 24 hour helpline. Learn more about red24
|Show or hideCommission free travel money and fee-free ATM transactions abroad|
Although online travel money orders are already commission free for all customers, we'll waive the 2% (minimum £3) fee for telephone orders as well. First Directory members also enjoy cash withdrawals from machines abroad free of first direct ATM transaction fees, usually 2%, minimum £1.75, maximum £5.00 (on the account the First Directory fee debits from). However, some ATM operators may charge you for making withdrawals from their machines, and a foreign exchange charge of 2.75% will still apply to any transaction you make abroad.
|Show or hideAdditional leisure benefits|
First Directory also includes some great leisure benefits, such as exclusive offers with great savings at restaurants, hotels and days out - which you'll find on an exclusive First Directory site. We also offer banking benefits with exclusive member offers and discounts.
There is an exchange rate adjustment of 2.75% applied to currency conversion rates. Some cash machine operators may apply a direct charge for withdrawals from their cash machines.
This will be advised on screen at the time of withdrawal. first direct credit facilities are subject to status. first direct reserves the right to decline to open an account for you.
Please read the product Terms and Conditions before applying.
You can apply online through your Internet Banking. As you're currently logged in, just select Apply online from the left hand menu within Internet Banking
Once you've logged on to Internet Banking, just select 'Apply', and choose 'First Directory' from the left hand menu.
If you haven't yet registered for Internet Banking, simply click on the link below and enter your support and access ID details. If you haven't received your support and access IDs, please call us on 08 456 100 100.
To join First Directory, you will also need to open a first direct 1st Account, our current account.
You can also talk to us anytime on:
telephone 0800 24 24 24
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